RETURN & REFUND POLICY

Effective Date: December 2024

At PASOJA, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Window

You can return products within 7 days of delivery for a full refund or exchange.

Return Eligibility

Products must meet the following conditions:

• ✅ Unused and unwashed
• ✅ Original tags and packaging intact
• ✅ No signs of wear or damage
• ✅ Accompanied by original invoice

Non-Returnable Items

• Innerwear and intimate apparel
• Products marked as "Final Sale"
• Damaged or altered items

How to Initiate a Return

1. Contact us at support@pasoja.in or WhatsApp us within 7 days of delivery
2. Share your order number and reason for return
3. Our team will arrange a pickup or provide return instructions
4. Once we receive and inspect the product, refund will be processed

Refund Process

• Prepaid Orders: Refund to original payment method within 5-7 business days
• COD Orders: Bank transfer (share account details) within 5-7 business days

Exchange Policy

Yes! You can exchange for a different size or color (subject to availability).

Return Shipping

• Defective/Wrong Products: FREE return pickup
• Change of Mind: Return shipping charges may apply

Questions?

Contact us at support@pasoja.in for any return-related queries.